Shipping

At Khamiraa, we understand how important it is for you to receive your wellness products in a timely and hassle-free manner. That’s why we offer a comprehensive shipping policy to ensure that your order is delivered to your doorstep with care.

Domestic Shipping Policy

Shipment processing times

We strive to process and ship your order as quickly as possible. Once your order is received, please allow us 1-2 business days to process and prepare it for shipment. During busy periods, such as holidays, it may take a bit longer, but rest assured, we are working hard to get your order to you as soon as possible.

Please note that the shipment processing times mentioned above do not include weekends or public holidays.

Shipping methods and delivery estimates

We partner with trusted shipping carriers to ensure that your order is handled with the utmost care. The shipping method for your order will depend on various factors such as the weight and size of the package, as well as your location.

Once your order is shipped, you will receive a confirmation email with tracking details so that you can easily monitor the progress of your package. Please note that it may take a few hours for the tracking information to be updated.

Shipping rates and fees

Our shipping rates are calculated based on the weight and dimensions of your order, as well as the shipping destination. You can view the exact shipping charges for your order during the checkout process. We strive to offer competitive shipping rates while ensuring the safe delivery of your wellness products.

Customs, duties, and taxes

Please note that international orders may be subject to customs duties and taxes imposed by the destination country. These charges, if applicable, are the responsibility of the recipient and will be collected at the time of delivery. It’s important to be aware of any potential additional fees before placing your order.

Order tracking

As mentioned earlier, once your order is shipped, you will receive a confirmation email with tracking details. You can use this information to track the progress of your package and get estimated delivery updates. If you have any concerns regarding the status of your order, please feel free to reach out to our customer support team.

Lost or damaged packages

While we take every precaution to ensure that your order reaches you in perfect condition, there may be instances where packages are lost or damaged during transit. If you encounter any issues with your package, please contact us within 48 hours of receiving it, and we will work with you to resolve the situation promptly.

In case of lost packages, we will initiate an investigation with the shipping carrier to locate your order. If the package is deemed lost, we will either refund your purchase or send a replacement, depending on your preference and product availability.

Change of shipping address

If you need to change the shipping address for your order after it has been placed, please reach out to our customer support team as soon as possible. We will do our best to accommodate your request, but please note that any changes made after your order has been shipped may incur additional fees or delays in delivery.