Refund and Returns Policy
Refund And Returns Policy
At Khamiraa, we want you to be fully satisfied with your purchase. We understand that sometimes, things may not go as planned, and you might need to return or exchange a product. That’s why we have crafted a simple and hassle-free refund and returns policy just for you.
Our policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging to ensure safe transit. Please refrain from using the product extensively or altering its condition in any way before initiating a return.
To start the return process, please reach out to our dedicated support team, who will guide you through the necessary steps. Your satisfaction is our priority, and we are here to assist you in any way we can.
- Carefully pack the item to prevent damage during transit.
- Include a note with your name, order number, and reason for the return.
- Ship the package to our return facility using a reliable courier service. Remember to retain the tracking details for reference.
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. We will then notify you of the approval or rejection of your refund or exchange. Please allow sufficient time for this process to take place.
If your return is approved, a refund will be processed to the original payment method used during the purchase. Depending on your bank or payment service provider, it may take some time for the refunded amount to reflect in your account.
In case of an exchange, we will replace the item with another product of your choice, subject to availability. If the requested product is out of stock, we will offer you a suitable alternative or provide store credit for future purchases.
- Please note that certain items, such as personalized or perishable goods, are exempt from our refund and returns policy. We ask for your understanding in this regard.
- Any product that is returned without all its original accessories, freebies, or tags will not be eligible for a full refund.
- We do not accept returns for items that have been used, damaged, or are not in their original condition. These items will be returned to you at your expense.
- Khamiraa reserves the right to refuse any return or exchange if the item does not meet the necessary requirements as stated in our policy.
Faulty or Damaged Items
We take great care in packaging our products to ensure they reach you in perfect condition. However, in the unlikely event that you receive a faulty or damaged item, please contact us within 24 hours of receiving the product.
To help us resolve the issue quickly, we kindly request you to provide photographs or videos showcasing the damage or fault. This will assist our team in assessing the situation and offering you the best possible solution.
Non-Refundable Items
As part of our commitment to health and safety, certain items cannot be returned due to hygiene reasons. These include consumables, such as beauty and wellness products, that cannot be resold once opened or used. Please ensure that you carefully review the product details before making a purchase.
Additionally, any services or digital goods purchased from Khamiraa are non-refundable. If you have any concerns or queries regarding digital products, kindly get in touch with our support team for assistance.
We understand that there may be exceptional circumstances, and we are always willing to listen and assist you to the best of our abilities. Our goal is to create a positive shopping experience for you, while also taking into account the necessary limitations and legal obligations.
Please note that this policy is only applicable to purchases made directly from Khamiraa. If you have purchased our products through an authorized retailer, kindly refer to their refund and returns policy for further guidance.
Contact Us
If you have any questions or need assistance with your return, we are here to help. You can reach out to our support team via our website or the contact details provided below. Our dedicated team is available to address your concerns and provide a satisfactory solution.
Changes to This Policy
Khamiraa reserves the right to update or modify this refund and returns policy at any time without prior notice. Please ensure that you review this page periodically to stay informed of any changes that may affect your future purchases.
Your Satisfaction Matters
At Khamiraa, we value your satisfaction and strive to provide you with the best possible products and services. If you have any feedback or suggestions on how we can improve, we would love to hear from you. Your opinions play a crucial role in shaping our business and ensuring we meet your expectations.
Thank you for choosing Khamiraa. We appreciate your trust and look forward to serving you with excellence every step of the way.
Frequently Asked Questions (FAQ)
Q: How long do I have to initiate a return?
A: You have 30 days from the date of purchase to initiate a return. Please refer to our refund and returns policy for more details on the eligibility criteria and process.
Q: Can I return personalized or customized items?
A: Unfortunately, personalized or customized items cannot be returned unless they are faulty or damaged. Please contact our support team for further assistance in such cases.
Legal Disclaimer
The information provided on this page is intended for general informational purposes only. It is not legal or financial advice, nor is it a guarantee of any specific outcome. Khamiraa holds no liability for any errors or omissions in the content provided. Please consult with a legal professional or financial advisor for guidance specific to your individual circumstances.